Shipping & Returns

SHIPPING & RETURNS

Most orders ship for a flat fee of $12.98. Some items will carry additional shipping costs, usually due to package dimensions. Expedited & Rush shipping are available for an additional cost.

 *If you would like a quote for expedited shipping feel free to email us at Support@howirollsports.com.

International Orders:

You can easily get real-time international shipping quotes. Just add items into your cart, go to Checkout, and input your shipping address details. Our system will generate an international shipping quote.

Duties and Taxes for all non-USA countries are the sole responsibility of the customer purchasing the product. How iRoll Sports will file exemptions as often as possible within the limits of the laws and regulations of the respective country, but cannot guarantee the absence or reduction of duties and taxes for orders of any value. How iRoll Sports is not responsible for anticipating any fees, fines, or other charges related to importing the product other than the explicit shipping cost from the shipping carrier, and these potential fees, fines and other charges are also the sole responsibility of the customer. Below are some examples of duty and tax exemptions that How iRoll Sports may attempt to file for:

Canada - Eligibility for duty free benefits of tariff item 9979.00.00  Products in shipment were specifically designed to assist persons with mobility impairments in alleviating the effects of their mobility impairments by making their wheelchair more accessible, effective, and comfortable for day to day use in their current living conditions and situation. Memorandum D10-15-24

UK/EU - ‘goods for people with a disability: relief claimed’ CN22/CN23

Australia - Eligible for a GST Exemption of Non-taxable importations Subsection 38-45(1) in the GST Act Exemption Code GSTE=B106

Shipping Damages and Theft:

Occasionally, products may arrive with shipping damages including bends and cracks, scratches, non-functioning products, and more. Depending on the situation and severity of damage, most issues can be solved with replacing damaged or missing parts of the product. How iRoll Sports does not guarantee a replacement product. 

How iRoll Sports is not responsible for shipping damages. Large and valuable shipments are always sent with shipment insurance, and How iRoll Sports may attempt to file a claim if an order arrives damaged, and use the funds from the claim to repair the product, if possible. It is rare that a product will be replaced due to shipping damage, and this will only happen if inspections show the product to be beyond repair. 

Should a customer decline repairs offered by How iRoll Sports for a product that was damaged in shipment, the order is still subject to the standard returns policy which includes a 15% restocking fee and return shipping to be paid by the customer. 

How iRoll Sports will attempt to solve issues of damaged products within reason. Please contact us with issues of shipping damage, but please be aware that How iRoll Sports will NOT attempt to fix or replace the following:

  • Light scratches
  • Minimal damage that requires scrutiny to identify, and which does not affect the funcitonality of the product
  • Unassembled products
  • Damaged or moist packaging
  • Used products, sold under the pretense of a used or refurbished product, that show reasonable signs of use but are still functional

Package theft may also be a concern for many customers living in certain areas. Though How iRoll Sports accepts no responsibility for package theft and has no control over it, we understand it's a terrible situation and have a policy to help customers who have been the victim of package theft. 

  • How iRoll Sports can offer signature delivery on your order. This usually comes with a small fee that depends on the size and destination of the package, but it's usually around $5. Simply call and ask for this feature and we can add it to your order if it has not already shipped.

If you suspect that a package you ordered from How iRoll Sports has been stolen, please follow these steps to try and mitigate the problem.

  1. Ensure the package was delivered to you by checking the tracking number. You can find this on your How iRoll Sports account by logging in and checking the order status. 
  2. Check all entrances to your home, check off the sides of the steps and uncommon places that a delivery person could have left it. Sometimes they'll leave packages in odd places like on the hoods of cars, or the package may fall off the side of a porch. If you live in an apartment complext, request an audit of the mailroom or whatever service is provided to organize and deliver packages to residents. Let them know that tracking shows delivered and you have not recieved it. If you've thoroughly checked everywhere and suspect that the package may have been stolen, there are a few options in what to do next.
  3. Call the carrier and file a claim. Fedex, UPS and DHL may work with you to reimburse the shipment. If it is a large or more expensive item, it's likely that the package was insured against loss or damage and you may be able to take advantage of that. Here is a link that describes the different carriers and how you can go about requesting a reimbursement from them. https://thepackageguard.com/package-theft/fedex-package-theft/
  4. If you paid with credit card, check your bank app or call your bank and ask about purchase protection, which may provide coverage for theft or loss of an item. This is NOT the same as doing a card chargeback, which will likely get denied as the purchase was fulfilled by the seller and they are not responsible for it being stolen.
  5. While How iRoll Sports can't take responsibility for someone stealing a package from your front door, we would like to help. If none of the above avenues turn up any results for you, we may be able to re-order the product for you and only charge you our cost for the products. This is highly dependent upon the type of product and availability, but we are willing to do it because we hate package theft and want to assist victims of theft in any way we can. Let us know if you'd like to move forward with this and we can check your eligibility for this option.

Order Detail Issues/Missing Parts:

It is the responsibility of the customer to report issues with their order after delivery. If parts are missing from an order, or the details of an order are incorrect, customers and dealers have a period of 30 days after delivery to report the issue to How iRoll Sports for correction. 

This period will coincide with the return period. 

RETURNS:

For hygienic reasons, the following products are NON-RETURNABLE:

  • Wheelchair seat cushions & cushion covers
  • Wheelchair Backrests
  • All Seat Slings

Per manufacturer's policy, and due to the tailored-to-the-customer nature of such units, the following custom products are NON-RETURNABLE:

  • Wheelchairs and other products that are imported per-order, such as(but not limited to) RGK Wheelchairs
  • Custom built wheelchairs (sport, racing, & everyday)
  • Custom built handcycles & trikes
  • Custom made wheelchair seat slings
  • Other Made-To-Order products, such as(but not limited to) the Freedom Trax

If no terms are in place by the manufacturer, How iRoll Sports accepts at our sole discretion returns for exchange or refund 30 calendar days after delivery of the product. Returns after 30 days are NOT permitted. All returns are subject to a minimum 15% restocking fee. This fee will be taken out of the refund price after the item has been returned and inspected for the condition of the return.

Please email us at Support@howirollsports.com to request a return RMA #

Items must be in "New, unaltered and unused condition". Returned in original product packaging. Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way within 30 calendar days of the delivery date (after 30 days no returns are allowed) must not be a special order or a custom order unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description. 

Any order that has been approved for a return that requires to be shipped back to How iRoll Sports or one of it's vendors or warehouses will be the responsibility of the customer. All return shipping costs will be the responsibility of the customer. 

All orders with products that are imported from an international manufacture are not returnable or refundable. Example of these kinds of products are electric hand cycles, trikes, and wheelchairs. It is the customer's responsibility to verify if their order has products from outside the US. 

Cancelled Orders:
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Refunds:

Refunds are contingent upon inspection of item(s) once we receive it. There is a minimum 15% restocking fee for standard returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs. 

Please email us at Support@howirollsports.com with any questions.